How do you determine the level of service you can expect from a landscaper? While there is no sure way to predict good service, you can ask questions up front about policies, processes and training. Ask for references and make sure you call a few of their customers. Do you get an enthusiastic endorsement or a polite reference? Customers who receive great service are happy to share their stories. Below is a checklist for choosing your landscaping partner: Check References – Speak to customers to inquire about work performed and customer satisfaction. Ensure Insurance – Contractors should carry general liability insurance, vehicle insurance, worker’s compensation, and unemployment insurance. This is important because under certain circumstances the owner could be liable for accidents occurring on his/her property. Ask About Licenses – Make sure that the contractor has the appropriate local and state business licenses. Don’t Forget the Warranty – Landscape projects are an investment. Make sure that you protect your investment by asking about the company’s warranty. Ask for the contract guarantee or warranty in writing before acceptance. Make certain that the company’s office address and phone number is on the contract. Write down the name of the company’s representative that worked with you. Get Clarity – Be absolutely clear about the payment terms and conditions. Being unfamiliar with a company’s payment terms can cost you more than you bargained for. You should agree upon the contract start and completion dates in writing. Project Details – Check the material type and quantity on the contract to make sure it is what you asked for. Verifying that the same material is installed is also an important factor.

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